Accessibility Statement
Last Updated: November 28, 2025
Introduction
SharesSaver is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.
This accessibility statement applies to the SharesSaver investment management platform and related services.
1. Our Commitment to Accessibility
SharesSaver is dedicated to providing a website and platform that is accessible to the widest possible audience, regardless of technology or ability. We believe that everyone should be able to access our investment management services with ease, dignity, and independence.
1.1 Our Goals
- Ensure our platform is accessible to users with diverse abilities
- Comply with international accessibility standards and guidelines
- Continuously improve accessibility through regular audits and updates
- Train our team on accessibility best practices
- Listen to and act on feedback from users with disabilities
1.2 Scope
This commitment covers:
- SharesSaver website (sharessaver.com)
- SharesSaver web application and dashboard
- SharesSaver mobile applications (iOS and Android)
- Customer support documentation and resources
2. Standards and Compliance
2.1 WCAG 2.1 Compliance
Our platform aims to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone.
2.2 Additional Standards
We also strive to comply with:
- Section 508: U.S. federal accessibility requirements
- ADA: Americans with Disabilities Act standards
- EN 301 549: European accessibility requirements
- AODA: Accessibility for Ontarians with Disabilities Act
2.3 Current Status
We have conducted accessibility audits and are actively working to address any identified issues. While we strive for full compliance, some areas may still be in progress. We are committed to continuous improvement and regularly review our platform for accessibility enhancements.
3. Accessibility Features
Our platform includes the following accessibility features:
3.1 Keyboard Navigation
- Full keyboard navigation support
- Visible focus indicators
- Logical tab order throughout the interface
- Keyboard shortcuts for common actions
- Skip navigation links for faster access to main content
3.2 Screen Reader Support
- Semantic HTML markup for proper structure
- ARIA labels and descriptions for interactive elements
- Alt text for all meaningful images
- Clear heading hierarchy
- Form labels and error messages
3.3 Visual Design
- High contrast color schemes
- Sufficient color contrast ratios (WCAG AA compliant)
- Resizable text up to 200% without loss of functionality
- Information not conveyed by color alone
- Consistent navigation and layout
3.4 Multimedia
- Captions for video content
- Transcripts for audio content
- Control over autoplay functionality
- Audio descriptions where appropriate
3.5 Forms and Interactive Elements
- Clear labels for all form fields
- Descriptive error messages
- Sufficient time to complete actions
- Ability to review and correct information
- Clear feedback for user actions
4. Compatible Technologies
Our platform is designed to be compatible with the following assistive technologies:
4.1 Screen Readers
- JAWS (Windows)
- NVDA (Windows)
- VoiceOver (macOS, iOS)
- TalkBack (Android)
- Narrator (Windows)
4.2 Browsers
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Apple Safari (latest version)
- Microsoft Edge (latest version)
4.3 Other Assistive Technologies
- Voice recognition software
- Screen magnification software
- Switch controls
- Alternative input devices
5. Known Limitations
Despite our best efforts, some areas of our platform may not yet be fully accessible. We are aware of the following limitations and are working to address them:
- Some complex data visualizations may be challenging for screen reader users (we provide alternative text summaries)
- Certain third-party integrations may have their own accessibility limitations
- Some PDF documents may not be fully accessible (we are working to remediate these)
- Legacy features from earlier versions are being updated to meet current standards
If you encounter any accessibility barriers, please contact us using the information below. We will work with you to provide the information or functionality you need in an accessible format.
6. Technical Assistance
If you need assistance accessing any content or using any features on our platform:
- Contact our accessibility support team at accessibility@sharessaver.com
- Use our live chat support during business hours
- Call our support line for telephone assistance
- Request alternative formats for documentation
We will work with you to provide the content or functionality you need in a format that is accessible to you, free of charge.
7. Feedback and Contact
We welcome your feedback on the accessibility of SharesSaver. Please let us know if you encounter accessibility barriers:
Accessibility Team
accessibility@sharessaver.comResponse Time
We aim to respond to accessibility inquiries within 2 business days.
When contacting us about an accessibility issue, please include:
- A description of the issue
- The page or feature where you encountered the problem
- The assistive technology you are using (if applicable)
- Your browser and operating system
- Any error messages you received
8. Continuous Improvement
Accessibility is an ongoing effort. We are committed to continuously improving the accessibility of our platform through:
8.1 Regular Audits
- Quarterly internal accessibility reviews
- Annual third-party accessibility audits
- User testing with people with disabilities
- Automated accessibility testing in our development process
8.2 Training and Awareness
- Regular accessibility training for all team members
- Accessibility guidelines integrated into our design and development processes
- Collaboration with accessibility experts and advocates
- Staying current with accessibility best practices and standards
8.3 Updates and Remediation
- Prioritizing accessibility issues based on impact and severity
- Regular platform updates to address identified issues
- New features designed with accessibility from the start
- Transparent communication about accessibility improvements
9. Formal Complaints
If you are not satisfied with our response to your accessibility concern, you may file a formal complaint:
- Email our compliance team at legal@sharessaver.com
- Reference "Accessibility Complaint" in your subject line
- Provide detailed information about the issue and previous communications
We will investigate all formal complaints and provide a written response within 10 business days.
10. Statement Review
This accessibility statement was last reviewed and updated on November 28, 2025.
We review and update this statement regularly to ensure it reflects our current accessibility efforts and any changes to our platform or relevant standards.